Open Mon - Fri 10:00-17:00
Email Call Now! 01744 747 600
Open Mon - Fri 10:00-17:00
Email Call Now! 01744 747 600

Digital Monitoring

Google Reviews, NHS Choices, Facebook

Trusted by over 100 community pharmacies

Being able to analyse your social media performance is one of the most effective ways to understand what’s best to develop your future content. Finding out how your customers act and respond to the content you are putting out is an essential part of marketing that is sometimes overlooked. Monitoring allows you to control your reputation online and make sure your credibility stays high. Pharmacy monitoring allows you to see what works for your pharmacy and is a crucial step in making it stand out from the competition.

What do we do?

From analytics to engagement, we aim to cover everything in an attempt to pinpoint what strategy suits you best. We don’t just monitor analytics; we monitor engagement too. We review and respond to reviews, comments, shares and everything in-between. Instead of trial and error, we monitor your performance so we can tell you what is highly effective when targeting your community.

Our process is to feedback our information in a report that tells you precisely what to do. Having a visual representation of your pharmacy monitoring is a helpful way to see how you are performing is a great way to digest information quickly.

Custom Reporting

We allow for custom reporting for all of our clients. This way we can make sure that crucial KPIs are being met with our services. This can be emailed to you automatically whenever you would like. We offer custom dashboards for larger multiples that require live information to share with stakeholders.

But what do the numbers actually mean? We take time to analyse the data on your behalf and help you to make informed management decisions based on the information available.

Social Value

We use pharmacy monitoring and integrate the information into your marketing strategy moving forward. We pull reviews and respond to them without you having to let us know. We act as your pharmacy in all instances and aim to provide excellent customer service should we require this.

For example: If you have a high volume of messages, but your plan doesn’t cover that, we will be sure to keep you informed and update you when it might be time to upgrade.

What can we manage?

Google My Business

We can set up and manage your Google My Business Page for you. Including responding to reviews and more…

Google Analytics

If you have a website we can manage your Google Analytics, providing you with reports that can be used to influence your management decision. 

NHS Choices

NHS Choices is an overlooked tool my many Pharmacies. We can take control and manage this for you. Updating information as well as responding to customer reviews. 


We can set up a chatbot that can interact with your customers as well as monitor reviews and recommendations on the platform. 


We can monitor, host and edit your website, ensure that all information is up-to-date and you are getting the most out of it.

And more..

We often find solutions for our clients. Contact us today with your problem, and we most certainly can help you, if not point you in the direction of someone who can! 

Facebook Accounts Managed
Websites Managed
Years Of Services

Case Studies

We have had the pleasure of working with some great clients over the years. Be sure to check out our work below.

Interested in our services?

Contact us today to see how we can support your business!